Cookie Policy
SOAX LTD — Cookie Policy.
Version | 1.0 |
Effective date | 1 June 2026 |
Last updated | 1 June 2026 |
Publisher | SOAX LTD, a company incorporated under the laws of England and Wales (registered no. 11828506) |
Registered office | The Charter Building, Uxbridge, England, UB8 1JG |
Contact |
This Cookie Policy explains how SOAX LTD ("SOAX", "we", "us" or "our") uses cookies and similar tracking technologies when You access or interact with our Site and Platform.
Please read this Cookie Policy carefully together with our Terms of Use and Privacy Policy. Unless otherwise defined, capitalised terms used in this Cookie Policy have the same meaning as those set out in the Terms of Use.
1. What are cookies
Cookies are small text files placed on Your device when You visit a website. They enable the website to recognise Your device, remember certain information about Your visit, and support functionality, security, analytics and, where applicable, marketing activities.
In addition to cookies, we may use similar technologies, including:
pixels (tracking pixels);
software development kits (SDKs);
local storage;
device identifiers.
Some of these technologies are set by us (first-party), while others are set by third-party service providers.
Cookies may remain on Your device for different periods of time. Some cookies are session cookies, which expire once You close Your browser, while others are persistent cookies, which remain on Your device until they expire or are deleted.
2. Types of cookies we use
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are required for the operation of the Site and the Platform and cannot be disabled.
They are used, for example, to:
enable core functionality and navigation;
ensure security and prevent abuse;
manage sessions and authentication;
remember essential user inputs;
provide access to secure areas.
These cookies are necessary for the operation of the Site or Platform and therefore do not require Your consent.
Functional Cookies
These cookies enable enhanced functionality and personalisation of the Site and the Platform.
They may be used to:
remember user preferences;
store configuration settings;
remember language, theme and interface settings;
provide customer support functionality and related user experience features;
enable onboarding features, product tours and similar guidance tools;
improve usability and user experience.
These cookies are used only with Your consent.
Analytics and Performance Cookies
These cookies help us understand how users interact with the Site and the Platform and allow us to improve their performance and functionality.
They may be used to:
analyse usage patterns and traffic;
measure performance and service effectiveness;
identify errors and technical issues;
understand how users interact with features and interfaces, including through analytics and session replay tools;
improve functionality and user experience.
These cookies are used only with Your consent.
Marketing and Advertising Cookies
These cookies are used to support marketing activities and measure their effectiveness.
They may be used to:
deliver relevant marketing communications;
measure the effectiveness of marketing campaigns;
track interactions with marketing content;
support affiliate programme tracking and attribution;
support marketing analytics and attribution activities.
These cookies are used only with Your consent.
3. First-party cookies
First-party cookies are set directly by SOAX and are primarily used to support core functionality, security, authentication and, where applicable, certain preference or measurement features.
The cookies we use may include the following:
Cookie Name | Cookie Type | Purpose | Retention Period |
|---|---|---|---|
pusherTransportTLS | Strictly Necessary | Used to communicate with internal APIs | Permanent |
theme | Functional | Used to store selected website theme | Until cleared |
referral_param_click_id | Marketing | Used to store affiliate system identifier | 365 days |
ably-transport-preference | Strictly Necessary | Used to communicate with internal APIs | Permanent |
This list is illustrative and may be updated from time to time.
4. Third-party cookies
We use third-party services that may set cookies or similar technologies on Your device. These technologies may process information such as cookie identifiers, IP address, device and browser information, interaction data, and session-related information. They are used for the following purposes:
to analyse how the Site and Platform are used and to improve performance and functionality;
to support authentication, session management and secure access to the Platform;
to enable chat functionality and manage support interactions;
to deliver marketing or service-related communications and measure the effectiveness of marketing activities.
The cookies we use may include the following:
Vendor | Cookie Name | Cookie Type | Purpose | Retention Period |
|---|---|---|---|---|
Intercom |
| Functional | Used to show Product Tours to the user | Until cleared |
Intercom |
| Functional | Used to display Intercom Customer Support Widget | 6 months since last visit |
PostHog |
| Analytics | Used to collect product usage analytics | Until cleared |
PostHog |
| Functional | Used to show Product Tours to the user | Until logout |
Pylon |
| Functional | Used to store locale and theme for Chat with Support widget | Until cleared |
WorkOS |
| Strictly Necessary | Used for authenticating the user | Until logout |
Amplitude |
| Analytics, Marketing | Used to collect product usage analytics, Session Replays and marketing attribution | 1 year since last visit or until logout |
LeadDyno |
| Marketing | Used for affiliate marketing attribution | 1 year 1 month |
Cloudflare |
| Analytics | Used by Cloudflare Zaraz to gather aggregated analytics about site usage | 1 year |
You can find more information about these providers' privacy practices in their respective privacy policies. This list is illustrative and may be updated from time to time.
5. How can You manage Your cookie preferences
When You first visit our Site, You will be presented with a cookie banner that allows You to:
accept all cookies;
reject non-essential cookies;
customise Your preferences by category.
You can:
change Your preferences at any time via the cookie settings tool;
withdraw consent without affecting prior lawful processing.
Please note that disabling certain cookies may affect the functionality of the Site or Platform.
You can also manage cookies through Your browser settings, including:
blocking cookies;
deleting stored cookies;
setting preferences per website.
Please note, however, that browser controls may not affect certain similar technologies used by third parties.
6. Changes
We may update this Cookie Policy from time to time to reflect changes in our practices.
Where appropriate, we will notify You of material changes, for example by posting a notice on our Site or through other appropriate communication channels.
The "Last updated" date at the top of this Cookie Policy indicates when it was last revised.
7. Contact
If You have any questions regarding this Cookie Policy or the way we use cookies, You can contact us at:
email: support@soax.com
or via the "Contact Us" form available on our Site.
Effective Date: 1 June 2026