Customer Success Manager

Job posted: 22 March, 2022

We are SOAX, an emerging company specializing in automated data collection services for companies worldwide. On the demand side, our priority is to deliver the best-in-class experience for data-hungry businesses across the globe while collecting public data on the web. Performance, security, and customer-centric approach are our core values in this direction.

SOAX Team is looking for new team players as a valued addition to our Customer Success department. We are doing everything possible to make our clients’ journey pleasant and effective and really hope you are sharing our vision. If so – we’re excited to hear from you soon!

What You’ll Do

  • Jointly develop a plan for strategic growth of your accounts and execute it;
  • Be responsible for customers engagement, adoption, guidance of customers with a proactive customer success approach;
  • Thrive to develop strong partnerships, getting to know customers goals, job to be done, and help them succeed;
  • Identify regular customer’s struggles and offer your expertise to overcome them;
  • Advocating customers ideas and feedback to the team inside, which are required for customers growth and retention;
  • Maintain high customer satisfaction and loyalty.

What You Need To Succeed

  • To be proactive person and passionate about Customer Success;
  • 2+ of Customer Success experience or other customer service role in SaaS;
  • Experience with building customer health scores triggers, predicting churn, forecasting expansion;
  • High attention to detail and ability to design an organized onboarding plan and schedule for new clients;
  • A previous record of meeting or exceeding customer renewal and retention goals in a rapid growth environment;
  • Ability to multi-task, show stable performance, reach personal KPI target and work in a team;
  • Ability to clearly communicate complex ideas and data in written, presentation, and verbal formats to customers and team members;
  • Aspiration to change, grow and develop fast together along with the company;
  • Fluency in English and Russian, third language is a plus.

What we can offer

  • You can work from anywhere you want, including flexible hours! Furthermore, we don’t promote work-life balance in the traditional sense. Instead, we believe in work-life integration and care about results above all else
  • Are you ready to wow the world? SOAX provides global opportunities to bring your creativity to fresh new challenges every day. We’re a fast-growing startup and we have big goals! You will be able to help us achieve the next milestone in our journey
  • At SOAX you will thrive if you want to grow, learn, and stretch yourself. That’s why we provide learning and development budgets for courses and books
  • We know money talks, so we offer a competitive salary and benefits in GBP
  • Great team of enthusiasts to work with, we have a culture that emphasizes collaboration, energy, and openness so that newcomers will feel at home with us quickly. Our onboarding process is fast-paced but still supportive

If you realize you are our perfect candidate, please apply here. That would be great if you describe yourself in a few sentences and explain why have you chosen this position to apply to. We look forward to hearing from you!